Juniper-networks J4350 Manual do Utilizador descarregar pdf (Página 198)

J4350 and J6350 Services Router Getting Started Guide

Contacting Customer Support

After you have located the serial numbers of the components you

need to return

, contact Juniper Networks Technical Assistance Ce nter

(JTAC) in one of th e following ways.

You can contact JTA C 24 hours a day, seven days a week.

On the Web, using the Case Manager link at http://www.juniper.net/support/

By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by telephone, enter your 11-digit case number followed

by the pound (#) key if this is an existing case, or press the s tar (*) key to

be routed to t

he next available support engineer.

InformationYouMightNeedtoSupplytoJTAC

When requesting support from JTAC by telephone, be prepared to

provide the f

ollowing information:

Your existin

gcasenumber,ifyouhaveone

Details of th

e failure or problem

Type of activ

ity being performed on the router w hen the problem occurred

Configurat

ion data displayed by one or more

show commands

Return Procedure

If the problem canno t be resolved by the JTAC technician, an RMA numb er is

issued. Thi

s number is used to track the returned materia l at the factory and

to return repaired or new components to the customer as needed.

NOTE: Do no t return any component to Ju ni pe r Networks unless you have first

obtained an

RMA num be r. Juniper Networks reserves the right to refuse shipments

that do no t have an RMA. Refused shipments will be returned to t he customer via

collect freight.

For more information about return and repair policies, see the customer support

Web page at

http://www.juniper.net/support/guidelines.html.

178 Retur n Procedure

1 2 ... 193 194 195 196 197 198 199 200 201 202 203 ... 283 284

Sem comentários

Juniper-networks J4350 Manual do Utilizador Página 198