
Table of C ontents
Part 3
Maintaining Se
rvices Router Hardware
Chapter 11 Replacing and Troubleshooting Hardware Components
143
Replacing Hardware Components................................................143
Tools and Parts Required .....................................................144
Replacing the Console Port Cable............................................144
Replacing a PIM...............................................................144
Removing a PIM..........................................................145
Installing a PIM...........................................................146
Replacing PIM Cables.........................................................147
Removing a PIM Cable...................................................148
Installing a PIM Cable....................................................148
Replacing the Compact Flash Disk ..........................................149
Removing and Installing the USB Storage Device ..........................153
Removing the USB Storage Device......................................154
Installing the USB Storage Device.......................................155
Removing and Installing DRAM Modules ...................................155
Removing a DRAM Module..............................................156
Installing a DRAM Module...............................................157
Replacing Power System Components ......................................158
Replacing an AC Power Supply Cord....................................159
Removing an AC Power Supply from a J6350 Router .................160
Installing an AC Power Supply in a J6350 Router......................161
Replacing a DC Power Supply Cable....................................162
Removing a DC Power Supply from a J6350 Router ..................163
Installing a DC Power Supply in a J6350 Router.......................165
Removing and Installing a Crypto Accelerator Module.....................167
Removing the Crypto Accelerator Module..............................167
Installing a Crypto Accelerator Module .................................169
Replacing an Air Filter........................................................170
Troubleshooting Hardware Components.........................................171
Chassis Alarm Conditions ....................................................171
Contacting the Juniper Networks Technical Assistance Center............173
Chapter 12 Contacting Customer Support and Returning Hardware
175
Locating Component Serial Numbers ............................................175
PIM Serial Number Label.....................................................177
J6350 Power Supply Serial Number Labels .................................177
Contacting Customer Support ....................................................178
Information You Might Need to Supply to JTAC.............................178
Return Procedure ..................................................................178
Packing a Router or Component for Shipment..................................179
Tools and Parts Required ....................................................179
Packing the Services Router for Shipment..................................180
Packing Components for Shipment .........................................181
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