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Table 5: Related NSM Documentation (continued)

DescriptionDocument

Describes how to configure and manage IDP devices using NSM. This guide

also helps in understanding of how to configure basic and advanced NSM

functionality, including adding new devices, deploying new device

configurations, updating device firmware, viewing log information, and

monitoring the status of IDP devices.

Network and Security Manager Configuring

Intrusion Detection and Prevention Devices Guide

Describes how to use and configure key management features in the NSM.

It provides conceptual information, suggested workflows, and examples where

applicable. This guide is best used in conjunction with the NSM Online Help,

which provides step-by-step instructions for performing management tasks

in the NSM UI.

This guide is intended for application administrators or those individuals

responsible for owning the server and security infrastructure and configuring

the product for multi-user systems. It is also intended for device configuration

administrators, firewall and VPN administrators, and network security

operation center administrators.

Network and Security Manager Administration

Guide

Provides task-oriented procedures describing how to perform basic tasks in

the NSM user interface. It also includes a brief overview of the NSM system

and a description of the GUI elements.

Network and Security Manager Online Help

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical

Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support

contract, or are covered under warranty, and need post-sales technical support, you

can access our tools and resources online or open a case with JTAC.

■ JTAC policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/710059.pdf.

■ Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

■ JTAC Hours of Operation —The JTAC centers have resources available 24 hours

a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with

the following features:

■

Find CSC offerings: http://www.juniper.net/customers/support/

■

Search for known bugs: http://www2.juniper.net/kb/

■

Find product documentation: http://www.juniper.net/techpubs/

xiv ■ Requesting Technical Support

IDP250 Installation Guide

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